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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andy Tai

November 1, 2024

5  out of  5
rating by Andy Tai
"We have been with Statefarm from many years. Statefarm is Lily’s team has been taking care of my home auto and life insurance. Their customer service is outstanding. Both Lily and James has become our good friends. I highly recommend if you need help with life insurance you must contact them."
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pam lim

September 5, 2024

5  out of  5
rating by pam lim
"I’ve been with Lily Hao at State Farm for several years now, and I couldn’t be more pleased with the service I’ve received. Lily and her team have taken care of all my insurance needs, from personal policies to business coverage, with a level of professionalism and care that’s hard to find. Lily is very knowledgeable about the products and options available, and she’s always transparent and honest in her recommendations. I never feel like I’m being sold something I don’t need; instead, I feel confident that I’m getting exactly what’s best for my situation. One of the things I appreciate most is how helpful Lily is. She consistently goes above and beyond, even responding to my questions and concerns after hours when needed. It’s clear that she truly cares about her clients. If you’re looking for an insurance agent who is not only competent but also genuinely cares about your needs, I highly recommend Lily Hao and her team. They’ve earned my trust, and I’m confident they’ll do the same for anyone else."
We responded:
"Thank you Pam for being a loyal customer with my agency. I appreciate up to kinds works and I will continue to go above and beyond for you. Thank you for your confidence in my team and I. "
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Amy Liu

September 5, 2024

5  out of  5
rating by Amy Liu
"We have been with Lily for the last few years. Any time we have any issues, she's always available and helpful. Lily is knowledgeable, professional, responsible and also helps us to find ways to save money with our current policy. Highly recommend her to anyone and everyone!"
We responded:
"I’m happy hear that I was able to help you save money and will continue to be available when you need me. Thank you for recommending me to your friends and family. "
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MAGGIE THAI

August 31, 2024

5  out of  5
rating by MAGGIE THAI
"Lily and James went above and beyond to assess my insurance requirements and provide me with a tailored insurance package that perfectly suited my needs. Their knowledge, professionalism, and attention to detail were truly impressive. They took the time to explain all the coverage options to me in a clear and concise manner, ensuring that I fully understood what I was getting."
We responded:
"Thank you Maggie for your feedback. I’m happy to hear that I was able to help you with your insurance needs. My team and I will continue to be professional, knowledgeable and thorough when explaining coverage. Thank you for the kind words. . "
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Jack Tsai

August 31, 2024

5  out of  5
rating by Jack Tsai
"Lily Hoa is an exceptional insurance agent who truly cares about her clients. She provided me with the best coverage options tailored to my needs, all at competitive rates. Lily's professionalism, expertise, and personalized service make her the top choice for anyone seeking reliable insurance solutions. Highly recommend Lily Hoa for all your insurance needs!"
We responded:
"Thank you Jack for positive feedback. My team and will continue our professionalism with competing rates. Thank you for recommending me to your friends and family. "
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Timothy Joe

August 30, 2024

5  out of  5
rating by Timothy Joe
"I recently worked with Lily Hoa to secure life insurance for my family, and I was thoroughly impressed with her professionalism and expertise. From the start, Lily made the process easy to understand, taking the time to explain each option clearly and making sure I felt confident in my decisions. Lily was patient and attentive, never pushing me toward a particular plan but instead focusing on what was best for my family’s needs. Even when I had to reschedule due to a personal matter, she was flexible and accommodating, making sure everything was handled smoothly. What I appreciated most was Lily’s genuine concern for getting things right. She followed up after everything was finalized to ensure we were happy with our choice, which really showed her commitment to her clients. Thanks to Lily, I now have the peace of mind knowing my family is well-protected. I highly recommend her to anyone looking for life insurance—she’s a true professional who puts her clients first."
We responded:
"Thank you Timothy! We take pride in providing a life insurance plan that fits your needs. I’m happy go hear that the process was easy and now you are properly protected. Thank you for being a wonderful customer. "
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R. Gutierrez

August 5, 2024

5  out of  5
rating by R. Gutierrez
"Tiffany @ Lily Hoa’s agency is the best she’s knowledgeable and helpful."
We responded:
"Thank you for the positive feedback. I’m happy to hear that my team is knowledge and helping you with your insurance needs. "
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Lei Lei

April 12, 2024

5  out of  5
rating by Lei Lei
"Pleasure to work with, speedy quotes competitive pricing and great customer service experience."
We responded:
"Thank you Lei Lei! I’m happy my office was able to deliver a speedy quote with competitive pricing. "
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Jennie Ching

April 7, 2024

5  out of  5
rating by Jennie Ching
"Lily & team has been my insurance agent for years. Always very responsive and provide the best services. They help with my insurance needs. Highly recommend."
We responded:
"Thank you Jennie! I’m glad my team has I was able to provide the best service for your insurance needs. "
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May Mak

April 4, 2024

5  out of  5
rating by May Mak
"Lily is super knowledgeable, responsive, honest, and trustworthy. She is very patient helping out her clients and quick response to the calls and texts. Absolutely the best customer service. I highly recommend her to everyone."
We responded:
"Thank you May. I’m happy to be able to provide quick response for your insurance needs. Thank you for your kind words. "
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Albert Xu

April 4, 2024

5  out of  5
rating by Albert Xu
"Quick to respond, goes out of her way to help me. Would not hesitate to work with"
We responded:
"Thank you Albert for the review. I’m happy to assist with your insurance needs. "
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MT Prosearches

April 3, 2024

5  out of  5
rating by MT Prosearches
"I have a very pleasant experience working with Lily. She is extremely responsive and always text or calls me back right away. Whenever I need a copy of my insurance card she sends it right over. Love working with her and look forward to many more years to come. Thank you for your great service!"
We responded:
"Thank you MT for your kinds words. I will continue to be responsive to your insurance needs. "
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Kasumi Shirai

April 3, 2024

5  out of  5
rating by Kasumi Shirai
"Responsible, quick reply with all questions I had."
We responded:
"Thank you Kasumi! I will continue to provide quick service for your insurance needs. "
Profile photo of Celine Mak

Celine Mak

April 3, 2024

5  out of  5
rating by Celine Mak
"Working with Lily has been an excellent experience! She has been incredibly helpful, taking the time to understand my insurance needs. I really appreciate her for always getting back to me so quickly and assisting me throughout the whole process. I highly recommend her to everyone, she is exceptional to work with!"
We responded:
"Thank you Celine for the kinds words. I’m happy to b able to provide quick and helpful service to you . Thank you for recommending me to your family and friends. "
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david Wei

April 3, 2024

5  out of  5
rating by david Wei
"Lily Hoa state farm provide me great service and always help me. I referred my friend and my client to her team as well. She also help the community and that is why she has been the best for me and my clients."
We responded:
"Thank you David for your review. My team and I will continue to provide great service to your referrals. I love being involved with the community and giving back. "
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Gabrielle Ly

April 2, 2024

5  out of  5
rating by Gabrielle Ly
"As a realtor, I've had the pleasure of referring numerous clients to Lily Hoa for their insurance needs, and I couldn't be more impressed with her professionalism and dedication to her clients. Lily has consistently gone above and beyond to ensure that my clients are well taken care of, providing them with expert guidance and personalized service every step of the way. Lily takes the time to truly understand her clients' needs and priorities, offering tailored insurance solutions that provide peace of mind and protection. Her deep knowledge of the insurance industry allows her to navigate even the most complex situations with ease, ensuring that my clients are adequately covered without any unnecessary hassle. What sets Lily apart is her unwavering commitment to her clients' satisfaction. She is responsive, attentive, and always willing to go the extra mile to address any questions or concerns. My clients have consistently praised Lily for her exceptional communication skills and her ability to make them feel valued and supported throughout the entire insurance process."
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Alice Ice

December 9, 2023

5  out of  5
rating by Alice Ice
"This review is for Jessica at Lily Hoa's office If you want an insurance agent who's got your back, Jessica is the one. She's like a friend who's always there when you need her. Jessica's expertise in insurance is like having a guru in your corner. She took the time to understand our family's unique needs and made sure we had the right coverage in place. Her recommendations have been spot-on, and we feel more secure than ever. But what truly sets Jessica apart is her genuine care. It's not just about policies and premiums for her; it's about our well-being. When we faced a tough claim situation, she was our advocate, guiding us through the process with patience and reassurance. Working with Jessica is effortless. She's responsive, approachable, and a pleasure to communicate with. Insurance can be a daunting topic, but she simplifies it for you, ensuring you're always informed and confident in your choices. We consider ourselves lucky to have Jessica as our insurance agent. She's not just a professional; she's a trusted partner in safeguarding our family's future. If you want peace of mind and someone who genuinely cares, look no further than Jessica. In short, Jessica is not just an insurance agent; she's a reassuring presence in our lives, and we can't recommend her enough."
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Gary Delgado

August 29, 2023

5  out of  5
rating by Gary Delgado
"Having worked with Lilly and her team for several years, we can attest to the fact their service is EXCELLENT! They are conscientious, professional, and empathetic towards their clients. During a recent difficult auto claim, Lilly advocated on our behalf to ensure we were treated fairly. I highly recmmend Lilly and her State Farm team."
We responded:
"Thank you Gary for your kind words. My team and I do our best to provide excellent service to our customers. "
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Erick Lina

August 16, 2023

5  out of  5
rating by Erick Lina
"Been with State farm for over 20 years (more than half of that with Lily) and never had any problems. Lily and her team are very responsive and always there to assist. They are the A team of insurance agents. Very reasonable rates and offers great discounts."
We responded:
"Erick, thank you for giving us the opportunity to serve you with your insurance needs. We will always do our best to provide responsive and reasonable rates."
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Henry Wang

August 16, 2023

5  out of  5
rating by Henry Wang
"Lily and her team are highly knowledgeable about insurance. Whenever I have questions about insurance and my coverage, I don't hesitate to reach out and I promptly receive the information I'm looking for."
We responded:
"Henry, thank you for giving us the opportunity to serve you with your insurance needs. We will always do our best to answer any questions promptly. Thank you! "
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Tony He

August 16, 2023

5  out of  5
rating by Tony He
"Jessica Lee is the best agent I’ve ever seen from the broker. She is very helpful and professional dealing with the automobile and residential premium"
We responded:
"Thank you Tony for your 5 Star review. I’m happy to hear that Jessica helped you with your auto. We pride ourselves in the service and will continue to do our best!"
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Symone Wu

August 9, 2023

5  out of  5
rating by Symone Wu
"Lily is one of the best State Farm agent. She is super knowledgeable and her attitude and personality is so personable and amazing. She is extremely helpful on helping her clients and always have very quick response. Absolutely great and amazing services she provides to her clients. Always going above and beyond super highly recommended her. She is awesome!!!"
We responded:
"Thank you Symone for your feedback. We are committed on being quick to respond and knowledge. Thank you recommending me for insurance needs. "
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James Chuong

August 8, 2023

5  out of  5
rating by James Chuong
"Lily and Rocio has great customer service, very professional and response quickly to questions I have about my insurance. They're about helping us make the right decision on purchasing coverage for what we needed. They provide great guidance and advice. I highly recommend her and team to any."
We responded:
"Thank you for your feedback James. I’m happy to hear that we respond quickly to your questions and explained the coverage you need. Thank you for your business! "
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Jimmy Tram

April 1, 2023

5  out of  5
rating by Jimmy Tram
"Lily and her team are truly a dream team when it comes to Customer Service. Lily and her team are not only very knowledgeable but have a quick turn-around time as well. I highly recommend Lily because of her great service and above and beyond attitude."
We responded:
"Thank you Jimmy for your kind words. I'm happy to hear that my team is knowledgeable and have a quick turn around time. Thank you for recommending your friends and family to me. "
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Huang Joe

March 31, 2023

5  out of  5
rating by Huang Joe
"Great customer service and Jessica is awesome!!"
We responded:
"Thank you Huang for your feedback. I'm happy to hear that Jessica provided great customer service. Thank you for your the opportunity to assist with your insurance needs."