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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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dorothea szymanski

September 15, 2025

5  out of  5
rating by dorothea szymanski
"Jessica Lee has been my State Farm agent for over 40 years, and I could not wish for a better one! Prompt, reliable, friendly and always helpful to accommodate me with my needs and questions. Thank you, Jessica. Dorothea Szymanski."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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robert dumas

September 11, 2025

5  out of  5
rating by robert dumas
"Lily Hoa and her incredible staff are such great people, very knowledgeable and the ability to explain in detail each and every question we may have. We had the opportunity to work directly with Lily and her co-worker Jessica in obtaining information needed to file a claim, both Lily and Jessica were able to answer all and any questions we had, they are very kind and caring and speak very clearly, and willing to patiently take the time to explain everything needed. We are very pleased and Blessed to have such a great knowledgeable agent as Lily Hoa and her staff at State Farm insurance co. Thank you! Lily & staff"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Marianne Nugent

September 2, 2025

5  out of  5
rating by Marianne Nugent
"Lily and her capable staff are always pleasant, helpful and cheerful. They go out of the way to make sure I stay on track with my payments and are very good about reviewing our families' coverage whenever I request that. They are very easy to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Judy C.

August 28, 2025

5  out of  5
rating by Judy C.
"We have been customers of Lily's for about a decade now, and truly appreciate the professionalism and reliability her team has consistently delivered. Highly recommend her services!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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THAO LENGHIEM

August 25, 2025

5  out of  5
rating by THAO LENGHIEM
"I would like to take a moment to sincerely thank Jessica for the outstanding service she provided. She has been incredibly helpful with my brother’s insurance needs, answering every question with patience and care. Each time I reached out, Jessica responded quickly and made sure I had all the information I needed. Her kindness, honesty, and professionalism truly stood out and made the entire process so much easier. It is rare to find someone so dedicated to helping others, and I truly appreciate the effort she put into every interaction. I highly recommend Jessica and this agency for anyone seeking reliable State Farm insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Inga Barillas

August 25, 2025

5  out of  5
rating by Inga Barillas
"Lily is amazing. Always there for us when we need her. Professional, kind and attentive."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Larina Luu

August 23, 2025

5  out of  5
rating by Larina Luu
"I've been with Lily Hoa State Farm insurance since 2015. I currently have auto, home, and life insurance through her. Every time I have called the office, Lily and her staff have been helpful, knowledgeable, and efficient in following up."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Love Tran

August 22, 2025

5  out of  5
rating by Love Tran
"John was a great help today with me and made me save money on my car ins."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tiffany Sam

February 5, 2025

5  out of  5
rating by Tiffany Sam
"I reached out to this office for life insurance quotes and a quote for my auto insurance. Lily has years of experience and was very knowledgeable. I liked that even though I haven't committed to any purchases yet, she isn't pushy and continues to answer my questions. Her team is very professional and they have a positive attitude."
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Andy Tai

November 1, 2024

5  out of  5
rating by Andy Tai
"We have been with Statefarm from many years. Statefarm is Lily’s team has been taking care of my home auto and life insurance. Their customer service is outstanding. Both Lily and James has become our good friends. I highly recommend if you need help with life insurance you must contact them."
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pam lim

September 5, 2024

5  out of  5
rating by pam lim
"I’ve been with Lily Hao at State Farm for several years now, and I couldn’t be more pleased with the service I’ve received. Lily and her team have taken care of all my insurance needs, from personal policies to business coverage, with a level of professionalism and care that’s hard to find. Lily is very knowledgeable about the products and options available, and she’s always transparent and honest in her recommendations. I never feel like I’m being sold something I don’t need; instead, I feel confident that I’m getting exactly what’s best for my situation. One of the things I appreciate most is how helpful Lily is. She consistently goes above and beyond, even responding to my questions and concerns after hours when needed. It’s clear that she truly cares about her clients. If you’re looking for an insurance agent who is not only competent but also genuinely cares about your needs, I highly recommend Lily Hao and her team. They’ve earned my trust, and I’m confident they’ll do the same for anyone else."
We responded:
"Thank you Pam for being a loyal customer with my agency. I appreciate up to kinds works and I will continue to go above and beyond for you. Thank you for your confidence in my team and I. "
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Amy Liu

September 5, 2024

5  out of  5
rating by Amy Liu
"We have been with Lily for the last few years. Any time we have any issues, she's always available and helpful. Lily is knowledgeable, professional, responsible and also helps us to find ways to save money with our current policy. Highly recommend her to anyone and everyone!"
We responded:
"I’m happy hear that I was able to help you save money and will continue to be available when you need me. Thank you for recommending me to your friends and family. "
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MAGGIE THAI

August 31, 2024

5  out of  5
rating by MAGGIE THAI
"Lily and James went above and beyond to assess my insurance requirements and provide me with a tailored insurance package that perfectly suited my needs. Their knowledge, professionalism, and attention to detail were truly impressive. They took the time to explain all the coverage options to me in a clear and concise manner, ensuring that I fully understood what I was getting."
We responded:
"Thank you Maggie for your feedback. I’m happy to hear that I was able to help you with your insurance needs. My team and I will continue to be professional, knowledgeable and thorough when explaining coverage. Thank you for the kind words. . "
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Jack Tsai

August 31, 2024

5  out of  5
rating by Jack Tsai
"Lily Hoa is an exceptional insurance agent who truly cares about her clients. She provided me with the best coverage options tailored to my needs, all at competitive rates. Lily's professionalism, expertise, and personalized service make her the top choice for anyone seeking reliable insurance solutions. Highly recommend Lily Hoa for all your insurance needs!"
We responded:
"Thank you Jack for positive feedback. My team and will continue our professionalism with competing rates. Thank you for recommending me to your friends and family. "
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Timothy Joe

August 30, 2024

5  out of  5
rating by Timothy Joe
"I recently worked with Lily Hoa to secure life insurance for my family, and I was thoroughly impressed with her professionalism and expertise. From the start, Lily made the process easy to understand, taking the time to explain each option clearly and making sure I felt confident in my decisions. Lily was patient and attentive, never pushing me toward a particular plan but instead focusing on what was best for my family’s needs. Even when I had to reschedule due to a personal matter, she was flexible and accommodating, making sure everything was handled smoothly. What I appreciated most was Lily’s genuine concern for getting things right. She followed up after everything was finalized to ensure we were happy with our choice, which really showed her commitment to her clients. Thanks to Lily, I now have the peace of mind knowing my family is well-protected. I highly recommend her to anyone looking for life insurance—she’s a true professional who puts her clients first."
We responded:
"Thank you Timothy! We take pride in providing a life insurance plan that fits your needs. I’m happy go hear that the process was easy and now you are properly protected. Thank you for being a wonderful customer. "
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R. Gutierrez

August 5, 2024

5  out of  5
rating by R. Gutierrez
"Tiffany @ Lily Hoa’s agency is the best she’s knowledgeable and helpful."
We responded:
"Thank you for the positive feedback. I’m happy to hear that my team is knowledge and helping you with your insurance needs. "
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Lei Lei

April 12, 2024

5  out of  5
rating by Lei Lei
"Pleasure to work with, speedy quotes competitive pricing and great customer service experience."
We responded:
"Thank you Lei Lei! I’m happy my office was able to deliver a speedy quote with competitive pricing. "
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Jennie Ching

April 7, 2024

5  out of  5
rating by Jennie Ching
"Lily & team has been my insurance agent for years. Always very responsive and provide the best services. They help with my insurance needs. Highly recommend."
We responded:
"Thank you Jennie! I’m glad my team has I was able to provide the best service for your insurance needs. "
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May Mak

April 4, 2024

5  out of  5
rating by May Mak
"Lily is super knowledgeable, responsive, honest, and trustworthy. She is very patient helping out her clients and quick response to the calls and texts. Absolutely the best customer service. I highly recommend her to everyone."
We responded:
"Thank you May. I’m happy to be able to provide quick response for your insurance needs. Thank you for your kind words. "
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Albert Xu

April 4, 2024

5  out of  5
rating by Albert Xu
"Quick to respond, goes out of her way to help me. Would not hesitate to work with"
We responded:
"Thank you Albert for the review. I’m happy to assist with your insurance needs. "
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My Trieu

April 3, 2024

5  out of  5
rating by My Trieu
"I have a very pleasant experience working with Lily. She is extremely responsive and always text or calls me back right away. Whenever I need a copy of my insurance card she sends it right over. Love working with her and look forward to many more years to come. Thank you for your great service!"
We responded:
"Thank you MT for your kinds words. I will continue to be responsive to your insurance needs. "
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Kasumi Shirai

April 3, 2024

5  out of  5
rating by Kasumi Shirai
"Responsible, quick reply with all questions I had."
We responded:
"Thank you Kasumi! I will continue to provide quick service for your insurance needs. "
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Celine Mak

April 3, 2024

5  out of  5
rating by Celine Mak
"Working with Lily has been an excellent experience! She has been incredibly helpful, taking the time to understand my insurance needs. I really appreciate her for always getting back to me so quickly and assisting me throughout the whole process. I highly recommend her to everyone, she is exceptional to work with!"
We responded:
"Thank you Celine for the kinds words. I’m happy to b able to provide quick and helpful service to you . Thank you for recommending me to your family and friends. "
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david Wei

April 3, 2024

5  out of  5
rating by david Wei
"Lily Hoa state farm provide me great service and always help me. I referred my friend and my client to her team as well. She also help the community and that is why she has been the best for me and my clients."
We responded:
"Thank you David for your review. My team and I will continue to provide great service to your referrals. I love being involved with the community and giving back. "
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Gabrielle Ly

April 2, 2024

5  out of  5
rating by Gabrielle Ly
"As a realtor, I've had the pleasure of referring numerous clients to Lily Hoa for their insurance needs, and I couldn't be more impressed with her professionalism and dedication to her clients. Lily has consistently gone above and beyond to ensure that my clients are well taken care of, providing them with expert guidance and personalized service every step of the way. Lily takes the time to truly understand her clients' needs and priorities, offering tailored insurance solutions that provide peace of mind and protection. Her deep knowledge of the insurance industry allows her to navigate even the most complex situations with ease, ensuring that my clients are adequately covered without any unnecessary hassle. What sets Lily apart is her unwavering commitment to her clients' satisfaction. She is responsive, attentive, and always willing to go the extra mile to address any questions or concerns. My clients have consistently praised Lily for her exceptional communication skills and her ability to make them feel valued and supported throughout the entire insurance process."